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Bolstering customer service and support

Davis-Standard has expanded its service and support capabilities, with investment in a global service team, critical spare parts inventory, new service products and advanced digital infrastructure, to address customers' need for speed, up-time and flexibility. These enhanced capabilities are designed to support all equipment manufactured by Davis-Standard and its subsidiaries, including Maillefer.

The company designs, develops and distributes extrusion and converting equipment, as well as providing aftermarket servicing.

CEO Giovanni Spitale said, Davis-Standard's commitment extends far beyond the initial equipment sale — it's about building enduring partnerships that empower our customers to thrive, and we firmly believe the strategic investments in our people, technologies and operations will provide an immediate impact to our customers.

The investment involves four core areas:

  • An expanded network of expert service technicians to ensure localised support for customers. For US-based customers, the goal is to have a Davis-Standard certified technician within a three-hour radius of customer sites.
  • The stocking of 1,000+ critical spare parts in a VIP programme, to ensure 24-hour part availability. Flexible preventative maintenance programmes, including rebuild and repair options, to minimise unplanned downtime and increase line performance and throughput. Service Cloud, advanced data analytics and remote monitoring/IOT capabilities.

Zachery Ament, global service president, commented, Our customer-centric approach drives everything we do. We've restructured internally and expanded our service offerings to ensure unparalleled operational excellence for our customers.